Looking for help?
Take a look at our Frequently Asked Questions below.
If you still need help having checked through the information below, you can contact the team at Midcounties via email at: email@example.com
Whilst this migration is taking place we’re seeing a higher volume of support queries coming in, so please bear with us through this busy phase by allowing extra time for a response to your enquiry.
Will my email service be disrupted?
We aim to minimise any disruption to your e-mail service, however there may be instances where this is unavoidable due to the nature of transferring data from one provider to another, but we’ll keep you updated on your journey.
How do I migrate all of the email from my old account to my new mail.coop account?
We’ve got this covered. The first thing we’ll do once your new mail.coop mailbox has been created is provide you with a username and a password that will let you set up a sync that copies all of the email from your old account to your new mail.coop account. There’s more detail here on how to make that happen.
I have all my contacts stored in an address book in my Your Co-op Broadband webmail – how can I move these to my new mail.coop account?
The email sync process only copies your email messages and folders, not your address book. This article explains the simple two-step process to export your address book and then import it into your new mail.coop webmail account.
How can I move my calendar into my new mail.coop account?
I you have one or more calendars associated with your ‘Your Co-op Broadband’ account, this article explains how to export a calendar, and import it into your new mail.coop account.
Will I have to pay for my email service?
Yes, as we are a separate co-operative organisation, we will be charging £24 a year for an account with a single mailbox and 5GB of email storage, and £50 a year for an account with 25GB of storage and up to 5 mailboxes.
Can I keep my existing Your Co-op Broadband email address?
Yes – you can continue to use your Your Coop Broadband email addresses, including:
Providing you have registered interest in transferring to Mail.coop, and made your annual subscription payment, we’ll begin moving you to a new email platform in late 2023.
There will be some changes in how you access and use your email:
- If you use Webmail, there will be a new URL to access your email.
- If you are accessing email from a mobile phone, iPad or using a software program on your computer like Microsoft Outlook, you will need to update your settings to use our servers after you have been migrated.
We’ll provide full information and guidance at the time to help you make any adjustments. And should you have any issues, the team over at Your Coop Broadband will be able to help.
How do I pay for my subscription?
You’ll be able to make payment for your new email service by setting up a card payment through our payment processor, Stripe, or via Paypal.
What happens if I have multiple email addresses that I want to keep?
If you have more than one Your Coop Broadband email address that you want to keep, just be sure to let us know during the registration process, and then you can choose to purchase enough mailboxes to meet your needs.
Is mail.coop Ethical and Sustainable?
We’re organised as a cooperative, under the auspices of innovation.coop – a member of Co-operatives UK – and operate according to the internationally agreed statement of values and principles. The statement explicitly mentions the ethical values of: honesty, openness, social responsibility, and caring for others. mail.coop will always be operated as a cooperative venture.
The email servers that we operate are powered by 100% renewable energy. Our goal is to deliver a high quality service in a way that is both affordable for the people who use the service, and sustainable in terms of our environmental impact.
What features do I get with mail.coop?
Our webmail platform gives you access to the following features.
Localised – Available in over a dozen languages.
Sharing – Share mail, calendars and addresses with other users.
Reminders – Set alarms to important events.
Recurring Events – Define precise recurrence patterns for your repeating events.
Delegation – Delegate access to your mail account to another person.
Notifications – Receive desktop notifications for events alarms and new mail messages.
HTML – Compose HTML mail with the inline rich-text editor.
Mail Identities – Define custom mail identities and associate signatures to your addresses.
Mail Return Receipt – Request or answer to return requests to confirm the arrival of messages.
Forward and Auto-Reply – Set an auto reply while on holiday or forward all your incoming mail to one or many alternate email addresses.
S/MIME – Sign and encrypt messages using your personal secure certificate.
Export/Import – Export calendars or import events from a vCalendar file.
Two-Factor Authentication (2FA) – Protect your account from unauthorized access using an Authenticator app.
What do I get for £24 per year?
For £24 per year you’ll get 1 mailbox with up to 5GB of storage, as well as all the features of our webmail client and access via IMAP and POP3 for your desktop and mobile clients.
What do I get for £50 per year?
For £50 per year you’ll get up to 5 mailboxes with a total storage limit of 25GB, as well as all the features of our webmail client and access via IMAP and POP3 for your desktop and mobile clients.
Will this affect my broadband or phone services?
These changes to the Your Co-op Broadband email service are totally separate to other services provided by Your Co-op Broadband. If you use their service for your broadband connection, mobile and/or landline calls, etc., these will continue unaffected.