FAQs

Looking for help?

Take a look at our Frequently Asked Questions below.

If you still need help having checked through the information below, you can contact the team at Midcounties via email at: emailtransfer@midcounties.coop

Whilst this migration is taking place we’re seeing a higher volume of support queries coming in, so please bear with us through this busy phase by allowing extra time for a response to your enquiry.

Will my email service be disrupted?

How do I migrate all of the email from my old account to my new mail.coop account?

I have all my contacts stored in an address book in my Your Co-op Broadband webmail – how can I move these to my new mail.coop account?

How can I move my calendar into my new mail.coop account?

Will I have to pay for my email service?

Can I keep my existing Your Co-op Broadband email address?

How do I pay for my subscription?

What happens if I have multiple email addresses that I want to keep?

Is mail.coop Ethical and Sustainable?

What features do I get with mail.coop?

What do I get for £24 per year?

What do I get for £50 per year?

Will this affect my broadband or phone services?