We have various measures in place to protect our systems from abuse. One of these measures keeps an eye on login attempts, as it is a very common point of attack for malicious actors using automated tools to attempt to gain unauthorised access.
Where our systems detect repeated failed login attempts the source IP address will be blocked for a period of time. However, not all such failed logins will be malicious, and you might find that your email software or your web browser alerts you that you can’t reach our server.
If this happens you can quickly check by trying to visit https://webmail.mail.coop – if you see the login screen or your email account you are not blocked. If instead your web browser can’t get a result (and you can visit other web sites), the likelihood is that your IP address has been blocked for a period of time.
What should I do if I am blocked?
If the above test indicates that you have been blocked the first thing to do is to stop trying to log in, both via your email software and your web browser. If you’re using email software (something like Outlook or Apple Mail, for example) you should be able to temporarily disable the account.
The next thing to do is to wait: the block is time limited, and will in most cases be automatically removed within an hour or so.
After you’ve waited for an hour or so, try again to visit https://webmail.mail.coop using your web browser. If you see the login screen then you are no longer being blocked, and you can test your login credentials by trying to log in to your account.
If you can see the login screen, but can’t log in to your account, you will know that the username/password combination that you are using is incorrect. Get in touch with the support team at Your Co-op Broadband and they can help you regain access.
If on the other hand you continue to be blocked even after having waited for an hour, you should get in touch with the support team at Your Co-op Broadband so that the block can be removed for your IP address and your username/password clarified.
Before you get in touch about being blocked, you can find out what your public IP address is (you’ll probably be asked for this) by entering ‘what’s my IP address’ into your preferred search engine.