Author: Graham Mitchell

On the afternoon of Wednesday July 31st at approximately 1.30pm we are planning to implement an upgrade to our back-up infrastructure for the mail.coop mail server. This will require a brief period of downtime where the mail server will be offline for about 30 minutes. We will work to ensure that this downtime is minimised.… Continue reading Update 25 July

Further to yesterday’s post about outgoing emails being delayed as a result of a compromised user account being used to send spam, further work has been done on this issue. Firstly, we have identified two further user accounts that have been compromised and abused. These accounts have been disabled. This places further emphasis on the… Continue reading Update 11 July

We’ve received a small number of reports from customers over the last 24 hours or so about delayed delivery of emails they are sending. This appears to be mainly limited to messages where the recipient address is at Yahoo or Hotmail/Outlook. Our team has been investigating the cause of the imposed delay, and we’ve identified… Continue reading Update 10 July

We’ve received reports this morning from customers experiencing problems sending and receiving emails. Our engineers are actively working to resolve this problem. Early indications suggest that our systems may be being targeted by a malicious attack, commonly known as a ‘denial of service’ attack or DOS. Update: Our systems are now responding normally, and customers… Continue reading Update 26 June

Work is progressing on tuning our servers in order to get the best out of them, enhance reliability, and address the performance and responsiveness issues that have been reported. We acknowledge the patience and cooperation of everyone while this process of “bedding in” takes place. Please rest assured that our team is very active in… Continue reading Update: May 1st

As we complete the migration of thousands of email accounts from Midcounties Cooperative to new mail.coop accounts users may be aware of some periods over the course of the day where the system appears slow or even unresponsive, especially if you are accessing your email account through the webmail service. Please accept our apologies for… Continue reading Technical update – April 30th

Technically speaking, the migration of user accounts for all those users who placed an order in good time is now complete. Which isn’t to say that there is not still a good deal of work to do – there is. If you placed your order with us in the last few days, please bear with… Continue reading Service Migration News