Hi!
Welcome to mail.coop
Keep your email address
Some of the email addresses used by Your Co-op Broadband customers go back more than 30 years, so it’s only natural that you’ll want to hang on to yours and continue to use it. We’re here to make that happen from just £24 pa for 5GB of storage.
A Cooperative provider
The mail.coop team has a long history in the cooperative world. Most of us are Your Co-op Broadband customers ourselves. The same values and principles underpin everything we do.
A reliable service
We understand how important it is to have a good quality, reliable and well supported service. Which is why we’ve designed it that way from the ground up. You will be in safe hands. FAQs can be found at the bottom of this page.
Phone Coop email migration: important update
Thank you for your patience while we complete the migration of Your Coop Broadband (Phone Coop) email addresses.
On Monday 29 April 2024 we moved the final 2,500 email addresses (all ending @phonecoop.coop) to the mail.coop service.
After initial adjustments to the systems to cope with the additional load, all systems are now running smoothly.
If you have any support queries please raise them with the support team at emailtransfer@midcounties.coop – demand is quite high following the transfer, so thank you for your patience.
Last chance to keep your Phone Coop email address
If you haven’t had a chance yet to place an order with mail.coop so that you can keep your Phone Coop email address, there’s still a little time left. But hurry. Just choose your product below and click ‘Subscribe’.
Accounts
Free Trial
Projects
SSL
Storage
Domains
Sub-domains
Basic
£24
Annual Subscription
1 Mailbox
5GB of Storage
Ad free Email
Custom SPAM filtering
Webmail
Sync across all your devices with IMAP and POP3
Virus Protection
Premium
£50
Annual Subscription
5 Mailboxes
25GB of Storage
Ad free Email
Custom SPAM filtering
Webmail
Sync across all your devices with IMAP and POP3
Virus Protection
Need help?
The support team at Your Co-op Broadband (Phone Coop) will continue to provide support for mail.coop users.
Email: emailtransfer@midcounties.coop
Frequently Asked Questions
You’ve switched my account over to the new service. How do I use my new account?
You can use your new account via the webmail service, and/or set the account up in your preferred email application. This article gives you the details you need.
What is mail.coop?
mail.coop is a new cooperative venture set up to provide Your Coop Broadband (previously Phone Coop and Poptel) users with a way to keep their email addresses. mail.coop is a consortium involving three tech coops with years of experience in the internet industry. You can read more about us here.
Why is my email service moving?
Midcounties Cooperative (formally Phone Coop) decided to cease providing email addresses with its broadband products. This is in common with many ISPs. However, unlike other ISPs Midcounties has been working in close cooperation with mail.coop to provide users with a way to keep their Phone Coop and Poptel email addresses. You can read more about mail.coop here.
If you have a broadband package with Your Coop Broadband, don’t worry, the service will not be affected in any other way and your mail.coop email service is fully compatible.
Do I have to pay for my Phone Coop email service?
Your Coop Broadband (Phone Coop) will soon close its email service. But mail.coop – a separate cooperative – will let you keep your old address for a fee of £24 a year for 5GB or £50 a year for 25GB of storage and 5 mailboxes.
Can I keep my existing Your Co-op Broadband email address?
Yes – you can continue to use your Your Coop Broadband (Phone Coop and Poptel) email addresses, including:
@3-c.coop
@cooptel.net
@good.co.uk
@myphone.coop
@phonecoop.coop
@pop3.poptel.org.uk
@poptel.org
@poptel.org.uk
How do I pay for my subscription?
You’ll be able to make payment for your new E-Mail service by setting up a card payment through our payment processor Stripe, or you can use PayPal.
What happens if I have multiple email addresses I want to keep?
If you have more than one Your Coop Broadband email addresses that you want to keep, you can simply complete the form once for each address. Or you can register interest in our multi-mailbox option which provides for up to 5 mailboxes..