⚠️ Some mail.coop users have recently received fake emails pretending to be from our team or related services. These are known as phishing emails, and they're designed to trick you into clicking links, sharing your password, or downloading something harmful.
Please stay alert, and follow the advice below.
How to spot a phishing email
- Urgent or threatening language – e.g. “Your mailbox will be closed today unless you act”
- Poor grammar or awkward phrasing
- Unusual email addresses – check the sender's full address carefully
- Fake links – hover over a link (without clicking) to see where it really goes
If in doubt, don’t click.
What to do if you receive a suspicious email
- Do not click any links
- Do not reply to the sender
- If you’ve already clicked a link and entered your password, change your password immediately at https://mail.mail.coop
- Then email us at yourcoopemailsupport@midcounties.coop so we can help check your account
We will never:
- Ask you for your password in an email
- Send threatening emails demanding urgent action
- Ask you to download a security tool or app
If you ever receive an email like this, it’s fake.
Need help or unsure?
Contact our support team directly:
- 📧 yourcoopemailsupport@midcounties.coop
- 📞 01608 434 000
We’re always happy to check a message for you.