Using Outlook on Windows with your mail.coop address
Outlook can usually detect your settings automatically when adding a mail.coop address, but sometimes it takes a little nudging in the right direction. Here’s how to get set up step-by-step.
Before you start
Make sure you know your email address (e.g. you@myphone.coop) and password. If you’re not sure, you can test your login at https://mail.coop/webmail.
Step 1 – Start adding your account
Open Outlook. If this is your first time using it, it may ask you to add an account right away. If not, go to:
- File > Account Settings > Add Account
Type your full mail.coop email address and click Connect.
Step 2 – Choose IMAP
Outlook may try to guess your provider and offer options like Microsoft 365 or Outlook.com — these won't work.
If it asks you to choose between account types, select IMAP.
Step 3 – Let Outlook auto-detect settings
Our system includes DNS entries (like autodiscover and autoconfig) to help Outlook fill in the correct settings automatically. If all goes well, it will connect and ask you for your password. Once entered, you should be all set.
Step 4 – If that fails, enter the settings manually
If Outlook doesn’t connect automatically, or gives an error, click Advanced setup or Manual setup and enter the following details:
Incoming mail (IMAP)
- Server:
mail.mail.coop - Port:
993 - Encryption method:
SSL/TLS
Outgoing mail (SMTP)
- Server:
mail.mail.coop - Port:
465 - Encryption method:
SSL/TLS
Use your email address and password for both incoming and outgoing login.
Step 5 – All done!
Once Outlook saves the settings, you should see your inbox begin to sync. It may take a little time to download all your messages if you have a full mailbox.
If you run into any trouble, just get in touch — we’re happy to help.